WHO WE ARE

We’re Alfatina, a registered company in the United Arab Emirates, based at Deira gold souq gold center bulding, Dubai, U.A.E. When you browse our website and shop online these terms apply. You should read this document along with our Privacy Policy.

HOW TO CONTACT US

We’re a tech company so we like to talk on:

Support Contact: here
We’re open Saturday-Thursday 9am-6pm.

If we need to reach out to you we’ll get in contact through email, phone or your home address, so please let us know if any of these details change!

PLACING AN ORDER WITH US

When you place an order, you’ll receive an acknowledgment e-mail confirming that we’ve received it. We then carry out our standard pre-authorization fraud and available funds checks to make sure we’re happy to move ahead.

We will only accept your order once payment has been approved and we have debited your account. We accept Mastercard, Visa, Maestro, Solo credit/debit cards.

If you wish to cancel your order you’ll have a limited time to do so, so please reach as soon as possible via Whatsapp. If we have a problem with your order, we’ll get in contact through the details you’ve provided.

All orders are subject to availability. Occasionally, we may need to refuse or cancel an order if an item is out of stock, discontinued or we believe there may be something wrong with your account. If you think we’ve made a mistake, please reach out to us on any of the contact details mentioned above.

We reserve the right to suspend all future deliveries to a particular customer account or address in the event that any of these Terms & Conditions are breached.

PRICING & DESCRIPTIONS

All prices are in AED sterling and inc VAT (where applicable).

Everyone’s human at the Alfatina head office (there aren’t any robots here yet…), so occasionally we may find that a price, product description or promo has been posted incorrectly. If we find an error in your order we’ll get in contact as soon as possible and give you the option of reordering at the correct price or canceling. If you opt to cancel we will refund you in full.

Discount codes cannot be stacked or applied to products already on sale or on offer.

Depending on the value of your order or where you live, delivery costs may be charged. This will be added to your order when you proceed through checkout.

We like to treat our customers to the best promotions out there, so occasionally you’ll receive discount codes which will drop the price of the products you are looking to buy.

It’s down to you to remember to add the discount code at checkout and each code will have specific Ts&Cs which will be highlighted in the email or social media post you receive.

If we notice misuse of any discount code, we reserve the right to refuse or cancel the order(s) in question.

DELIVERY

Delivery charges may vary based on your location.

We’ll send you regular updates on the delivery time of your order. Sometimes delays can happen which are out of our control, for example courier delays, Bank Holidays, so please bear with us. We’ll try to get your order out to you as quickly as possible!

If you’re really concerned please do reach out to us via Whatsapp and one of our team will do their best to track your parcel down for you.

RETURNS AND REFUNDS

Check out our returns and refunds policy here.

You have 10 days to return an item from when it’s delivered for a full refund. Make sure you return your order with a tracked delivery service to avoid any issues! If you’d like to return your order, contact us and our support team will help out.

Returns cannot be accepted if the goods have been torn, damaged or tampered with. We ask you to take care of the goods you purchase while they are in your possession. This means that you may inspect the goods, but the original packaging should be retained, and the product should be in pristine or as new condition.

If your order develops a fault after 30 days, you will be entitled to a manufacturer warranty repair.

INTELLECTUAL PROPERTY, SOFTWARE & CONTENT

Alfatina owns or has permission to use the intellectual property rights on our website, blogs, and content. This means you are not allowed to use the Alfatina logo, any Alfatina brand/trademark, our website or content without our express permission.

It’s fine to promote alfatina.ae if you have written permission from Alfatina, the content is fair and legal and doesn’t ruin our reputation. Please do not link Alfatina to any form of endorsement if no arrangement exists.

FEEDBACK – GOOD OR BAD

If you simply need us to explain anything mentioned above or you’re unhappy with the service we’ve provided please reach out.

From time to time things can go wrong and if our support team are unable to resolve your issue, you may wish to make a complaint to:

GENERAL

We have the right to amend, remove or vary our services and/or any part of the Website (including our Ts&Cs) at any time. These terms and our dealings with you are subject to UAE law and the exclusive jurisdiction of the UAE courts.

All notices shall be given to us, by email or by post to our addresses provided above. All notices sent by email will be deemed to have been received on the day that they are sent or, if sent on a national holiday in UAE or on a Friday and Saturday, the next working day following the day on which the email was sent. All notices sent by post will be deemed to have been received 3 working days after the date of posting.